Privacy policy
Privacy Policy — Velor Studio
Last updated: April 1, 2026
Velor Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a custom jewelry booking and purchasing experience (the "Services"). Velor Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, book a consultation, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including payment card information, transaction details, and payment confirmation. Consultation and project information including details about your custom jewelry project, design preferences, stone preferences, budget, and inspiration images you share with us. Communications with us including the information you include in emails, inquiry forms, WhatsApp messages, or consultation calls. Device information including your IP address, browser type, and other technical identifiers collected automatically when you visit our website. Usage information including how and when you interact with or navigate our website.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you fill out our contact form, book a consultation, communicate with us, or place an order. Automatically through our website from your device when you visit, through cookies and analytics tools. From our service providers including Shopify, Acuity Scheduling, and payment processors who collect or process your information on our behalf.
How We Use Your Personal Information
We use your personal information to:
Provide and fulfill our custom jewelry services, including processing consultations, managing your project, and delivering your finished piece. Communicate with you about your consultation, CAD design, production updates, and order status. Process payments and arrange shipping or local pickup. Respond to your inquiries and provide customer support. Improve our website and services. Send marketing communications only with your consent — you may opt out at any time. Comply with legal obligations and protect against fraud.
How We Disclose Personal Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Shopify and other service providers who perform services on our behalf, including payment processing, scheduling (Acuity Scheduling), and shipping carriers. When required by law or to respond to valid legal process. In connection with a business transaction such as a merger or acquisition. When you direct or consent to disclosure, such as providing your address for shipping.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.
Third Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Children's Data
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. No method of transmission over the internet is 100% secure. We retain your personal information for as long as necessary to fulfill your order, provide our services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
Right to Access — request access to personal information we hold about you. Right to Delete — request deletion of your personal information. Right to Correct — request correction of inaccurate information. Right of Portability — request a copy of your personal information. Right to Opt Out — opt out of marketing communications at any time by emailing us.
To exercise any of these rights, contact us at velorstudio.co@gmail.com. We will respond in a timely manner as required by applicable law.
Managing Communication Preferences
If you have opted in to receive marketing emails from us, you may opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. We may still send non-promotional communications related to your order or consultation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
velorstudio.co@gmail.com Velor Studio — Atlanta, Georgia